Spectrum provides county-by-county update on restoration efforts

October 19, 2024

Spectrum provides county-by-county update on restoration efforts after Helene

NOW HERE’S CAROL AND SYDNEY. WYFF NEWS FOUR AT SIX STARTS RIGHT NOW. FLOODING LEAVING PARTS OF CHIMNEY ROCK UNRECOGNIZABLE. I’M REY LLERENA WITH HOW THE VILLAGE IS STARTING TO RECOVER FROM THE DEVASTATION. TEMPERATURES SATURDAY AFTERNOON IN THE LOW 70S SHOULD BE A REALLY NICE DAY. WE’LL TALK ABOUT HOW MUCH WARMER EARLY NEXT WEEK WILL GET. COMING UP NEXT, OUR WEEK EIGHT GAME OF THE WEEK TAKING US DOWN THE ROAD TO NEWBERRY COLLEGE, WHERE A PAIR OF UNDEFEATED TEAMS IN THE MOUNTAIN VIEW PREP STARS IN WOODRUFF WOLVERINES WILL GO TOE TO TOE. I’LL HAVE A LIVE REPORT COMING YOUR WAY IN JUST A FEW MINUTES. WE CONTINUE TO FOLLOW BREAKING NEWS OUT OF PICKENS COUNTY. THAT’S RIGHT. THE CORONER’S OFFICE SAYS IT HAS BEEN CALLED TO THE SEARCH FOR A MISSING HIKER. TODAY IS THE FOURTH DAY OF THE SEARCH FOR DOCTOR CAROL BURPO. SHE DISAPPEARED TUESDAY IN THE HORSE PASTURE AREA. SEARCHERS HAVE COVERED DOZENS OF MILES, SCOURING RUGGED TRAILS WHERE HER PHONE WAS LAST PINGED. WE WILL CONTINUE TO BRING YOU THE LATEST ON THIS STORY AS IT DEVELOPS. IT HAS BEEN THREE WEEKS SINCE HELENE DEVASTATED THE VILLAGE OF CHIMNEY ROCK, AND TODAY LEADERS SHARED THEIR PROGRESS ON REBUILDING THE COMMUNITY FROM THE GROUND UP. OUR REY LLERENA REPORTS FROM CHIMNEY ROCK. I’M STANDING ON WHAT USED TO BE THE MIDDLE OF MAIN STREET IN CHIMNEY ROCK, WHERE HELENE’S FLOODING HAS DECIMATED THIS SMALL VILLAGE IN THE MOUNTAINS. THE MAYOR SAYS THE VOLUME OF WATER THAT RUSHED THROUGH HERE IS UNIMAGINABLE. ON FRIDAY, FRONT LOADERS AND MILITARY PERSONNEL COULD BE SEEN HELPING CLEANING UP CHIMNEY ROCK, THREE WEEKS AFTER HELENE MAYOR PETER O’LEARY SAYS ALL OF THE VILLAGE’S BUSINESSES ARE CLOSED DUE TO DAMAGE FROM THE STORM. THE FLOODING WASHING AWAY THE BRIDGE LEADING INTO CHIMNEY ROCK STATE PARK, DAMAGING SEVERAL BUSINESSES AND HOMES AND WIPING OUT ROADS. DEBRIS FROM THE STORM STILL LINES THE ROCKY, BROAD RIVER, BUT O’LEARY SAYS SEEING SIGNS LIKE THE AMERICAN FLAG FLYING ON TOP OF THE ROCK. THE VILLAGE IS NAMED AFTER GIVES THEM HOPE. THE SUPPORT AND THE SYMBOLS OF SUPPORT, LIKE THE FLAG FLYING, I THINK ARE VERY IMPORTANT TO PEOPLE AND THAT LIFTS PEOPLE’S SPIRITS. ONE OF THE THINGS WE TRIED VERY HARD TO DO WAS TO GET PEOPLE BACK IN HERE AS SOON AS POSSIBLE, TO START CLEANING UP, BECAUSE THAT REALLY LIFTS YOUR SPIRITS TOO. O’LEARY SAYS THE VILLAGE DOES NOT YET KNOW HOW IT IS GOING TO PAY FOR REBUILDING, BUT IS HOPEFUL MONETARY SUPPORT WILL COME FROM THE STATE AND FEDERAL LEVELS. HE ADDS. WHILE THE OLD CHIMNEY ROCK MAY BE GONE, THERE’S OPPORTUNITY TO BUILD IT BACK BETTER IN THE FUTURE. MAYOR O’LEARY SAYS RECOVERING FROM THE STORM WILL BE LONG, BUT HE HAS NO DOUBT THE VILLAGE WILL BE REBUILT. REPORTING IN CHIMNEY ROCK, REY LLERENA WYFF NEWS FOUR. WELL, RIGHT. THANK YOU. TURNING TO OUR WEATHER NOW THIS IS A LIVE LOOK FROM OUR PARIS MOUNTAIN SKYCAM SKIES LOOK CLEAR THIS FRIDAY EVENING. IT’S A BEAUTIFUL DAY OUT THERE. BEAUTIFUL EVENING NOW. METEOROLOGIST GRIFFIN HARDY JOINS US IN GRIFFIN. THESE CHILLY FALL TEMPERATURES HEADING IN A WARMER DIRECTION THIS WEEKEND. THAT’S RIGHT. YEAH. WE’RE IN THE PROCESS OF A WARMING TREND OVER THE NEXT COUPLE OF DAYS. PROBABLY NOT GOING TO SEE FROST TOMORROW MORNING IN THE UPSTATE LIKE WE HAVE THE PAST COUPLE OF MORNINGS. IT WON’T BE QUITE AS BAD OVER THE NEXT COUPLE OF DAYS WITH TEMPERATURES AS THEY STAND RIGHT NOW IN THE MID TO UPPER 60S. HERE WE GO. 67 IN CLEMSON AND ANDERSON, 67 IN GREENVILLE AS WELL. IT’S 66 IN SPARTANBURG MID 60S IN THE MOUNTAINS AS WELL. BUT AS THE SUN GETS LOWER IN THE SKY, WE ARE GOING TO AGAIN GET COLD TONIGHT. BUT NOT AS BAD AS WHAT I WILL SAY. NO RAIN IN SIGHT REALLY. ACROSS THE ENTIRE REGION YOU HAVE TO GO ALL THE WAY TO NEBRASKA AND KANSAS UNTIL YOU RUN INTO SOME RAIN. GOING WEST AND DOWN TO SOUTH FLORIDA, GOING SOUTH. IT’S NICE AND QUIET IN THE CAROLINAS. HERE’S A LOOK AT THAT 12 HOUR FORECAST. THE THE MOON WILL BE BRIGHT TONIGHT. WE HAVE ANOTHER CLEAR SKY. SO IT’S ABOUT A DAY AND A HALF PAST FULL. SO GET OUTSIDE AND GET SOME PICTURES OF IT. BUT WEAR SOME LAYERS 53 DEGREES BY 9:00, 47 BY MIDNIGHT TONIGHT. AND INTO THE MID 40S TO SOME SPOTS IN THE LOW 40S BY EARLY TOMORROW MORNING. SO NOT QUITE COLD ENOUGH FOR FROST, BUT IT WILL BE ACROSS PARTS OF WESTERN NORTH CAROLINA IN THE MID TO UPPER 30S. BY EARLY TOMORROW MORNING AGAIN, 51 BY NINE, 44 BY MIDNIGHT, AND UPPER 30S EARLY TOMORROW, WITH SOME SPOTS IN THE MID 30S. HERE ARE THE LOWS. THESE ARE THE TEMPERATURES JUST BEFORE SUNRISE 34 IN CULLOWHEE, 36 FOR ASHEVILLE. PROBABLY GETTING JUST AROUND FREEZING FOR FRANKLIN, 37, IN PICKENS AS WELL. EVERYWHERE ELSE SOUTH OF PICKENS AND GAFFNEY. WE’LL GET DOWN TO THE LOW 40S TOMORROW. SO YEAH, COLD, BUT NOT AS BAD AS IT HAS BEEN. AND THE WARMING TREND CONTINUES LOW 70S FOR HIGH SATURDAY AND THEN MID 70 SUNDAY AND EVENTUALLY TO THE UPPER 70S BY THE START OF NEXT WEEK. WE’LL TALK ABOUT WHAT’S GOING ON IN THE TROPICS AND HAVE YOUR FOUR-DAY PLUS FOR YOU COMING UP IN JUST A FEW MINUTES. GRIFFIN THANK YOU. SOUTH CAROLINA OFFICIALS ARE WORKING TO REPAIR ROADS AND BRIDGES FOLLOWING HURRICANE HELENE TODAY. THE ACTING ADMINISTRATOR OF THE FEDERAL HIGHWAY ADMINISTRATION AND THE SECRETARY OF TRANSPORTATION FOR SOUTH CAROLINA HELD A NEWS CONFERENCE. MORE THAN 900 ROADS WERE CLOSED DUE TO HELENE’S IMPACT. SCDOT SAYS 859 HAVE BEEN REOPENED SINCE THE STORM HIT. WE KNOW THERE ARE STILL SOME ROADS THAT ARE CLOSED THAT WILL IMPACT TRAVEL. FOR MANY OF THOSE FOLKS IN OUR COMMUNITIES, AND WE HAVE EMERGENCY REPAIR PLANS UNDERWAY, AND WE’RE EXPEDITING THAT WORK TO MAKE THOSE REPAIRS AND GET SOUTH CAROLINA BACK TO NORMAL. THE BRIEFING WAS HELD AT THE SITE OF A ROAD WASHOUT ON CAMP CREEK ROAD IN TAYLORS, THREE WEEKS AFTER HURRICANE HELENE, FINDING HOT MEALS, DRINKING WATER AND INTERNET. THAT’S STILL A DAILY EFFORT FOR MANY PEOPLE IN WESTERN NORTH CAROLINA. THE ASHEVILLE POLICE DEPARTMENT ANNOUNCED THE LOCATION OF TWO COMMUNITY CARE CENTERS. YOU’LL FIND ONE AT THE INNSBROOK SHOPPING CENTER AT 85 TUNNEL ROAD, THE OTHER AT THE AT HOME STORE PARKING LOT AT 980 BREVARD ROAD. YOU CAN TAKE A HOT SHOWER, ENJOY FREE FOOD AND FREE WATER. THERE’S ALSO A PLACE TO DO LAUNDRY, GET FREE WIFI, CHARGE YOUR ELECTRONICS, OR JUST USE THE RESTROOM. YOU WILL NEED TO BRING YOUR OWN TOWELS AND TOILETRIES FOR SHOWERING. IT’S OPEN 7 A.M. TO 7 P.M. DAILY. MEANWHILE, STUDENTS CONTINUE TO BE OUT OF SCHOOL IN SEVERAL WESTERN NORTH CAROLINA DISTRICTS. IT WAS JUST ANNOUNCED BUNCOMBE COUNTY SCHOOLS WILL REOPEN NEXT FRIDAY ON A TWO HOUR DELAY. THEY WILL OPERATE ON THAT DELAY THE WEEK OF OCTOBER 28TH AS WELL. LET’S TURN TO SPORTS FRIDAY NIGHT HITS IS BACK TONIGHT. OUR CHASE JUSTICE IS LIVE IN NEWBERRY WITH MORE FROM OUR GAME OF THE WEEK. CHASE AIN’T NO SITUATION. WELL, CARROLL AND SIDNEY WE HAVE A GOOD ONE COOKING UP FOR OUR FRIDAY NIGHT HITS WEEK EIGHT GAME OF THE WEEK A BATTLE OF TWO UNDEFEATED TEAMS IN THE WOODRUFF WOLVERINES AND MOUNTAIN VIEW PREP STARS GOING TOE TO TOE, VYING FOR THE TOP SPOT IN THEIR REGION. FOR THE WOLVERINES, IT WILL COME DOWN TO JUST HOW QUICK THEY CAN KNOCK OFF ANY POTENTIAL RUST FOLLOWING NEARLY A MONTH AWAY FROM THE FOOTBALL FIELD AS WOODRUFF HIGH RETURNED TO HIGH SCHOOL JUST DAYS AGO FOR MOUNTAIN VIEW PREP, IT WILL BE A REUNION OF SORTS FOR COACH GRAY RAMSEY, WHO NOT ONLY HAS FAMILY ON THE OTHER SIDELINE BUT USED TO PLAY FOR WOODRUFF HEAD COACH BRETT SLOAN WHEN RAMSEY WAS A PLAYER AT CHAPMAN HIGH. AND I KNOW COACH SLOAN, COACH SLOAN ACTUALLY COACHED ME IN HIGH SCHOOL, SO THERE’S A LOT OF CONNECTIONS THERE. MY COUSIN IS THE OFFENSIVE COORDINATOR, SO IT’S A GROUP THAT, YOU KNOW, YOU PAY ATTENTION TO AND THAT YOU STAY CONNECTED TO. I MEAN, I THINK THEY’VE BEEN VERY FOCUSED. YOU KNOW, OUR WHOLE THING IS CONTROL THE THINGS THAT WE CAN CONTROL. AND YOU KNOW, DON’T DON’T TALK ABOUT WHAT WE CAN’T DO. LET’S TALK ABOUT WHAT WE CAN DO, YOU KNOW, AND THAT COMES DOWN ALL THE WAY FROM OUR SUPERINTENDENT. I’M ON FIRE. I’M BOWLING NOW, NO MATTER THE RELATIONSHIPS FORMED OFF THE FIELD TONIGHT, THE TWO COACHES WILL HAVE TO PUT THAT FRIENDLINESS BEHIND THEM. AS THE WINNER OF THIS MATCHUP WILL HAVE THE INSIDE TRACK TO SECURING A REGION TITLE. NOW COMING UP IN JUST A FEW MINUTES DURING SPORTS, WE WILL HEAR FROM MOUNTAIN VIEW PREP HEAD COACH GRAY RAMSEY ONE LAST TIME AHEAD OF KICKOFF ABOUT WHAT THIS SEASON HAS MEANT TO HIM IN THIS MATCHUP. IN PARTICULAR, WILL MEAN TO HIM AS WELL. FOR NOW, REPORTING LIVE IN

Spectrum provides county-by-county update on restoration efforts after Helene

Spectrum provided an update on the restoration efforts after Hurricane Helene caused widespread outages.(Video above: WYFF News 4 Evening Headlines)Spectrum sent the following letter out to customers who experienced prolonged outages on Friday regarding restoration progress:”Hurricane Helene has been devastating to Greenville and the recovery has been challenging, taking longer than we initially anticipated. Damage to hundreds of miles of our network, our inability to safely access certain areas, and the need to return to make repairs in areas where infrastructure needs to be rebuilt before we can begin restoring our network has contributed to these delays.””Our technicians, who live and work in these same neighborhoods, along with the additional 700 technicians who traveled from around the country to assist our local teams, are working tirelessly around-the-clock to get this work done.””At the same time, I want to acknowledge the executive team – not our technicians – dropped the ball and I understand your frustration. We should have been more transparent; with more timely and detailed communications regarding what we were seeing on-the-ground, the extensive work that will be needed to repair our network, and timelines for the work.””In the past few days, we have begun providing regular county level updates on our progress (available on Spectrum.net/Helene), including expected completion dates to homes and businesses that are accessible to our crews. There is still a long road and much work ahead, but we will continue to share updates throughout.””Based on what we have learned in your area, we have already implemented new emergency communication protocols for responding to these types of events. Some of those improvements have already been put in place for Hurricane Milton in Florida.””We value and greatly appreciate your business and your candid feedback. Once we have restored your service, we will automatically apply the appropriate credit to your next bill for the time your service was down – no action is required by you to receive your credit. Our intention is always to do the right thing.””We must and will do better to earn your continued trust.””Thank you again for your patience and being our customer.”As of Friday, customers in the following South Carolina counties should expect to see their service restored by the following dates:Anderson – Oct. 21Greenville – Oct. 21Laurens – Oct. 19Pickens – Oct. 21Spartanburg – Oct. 20As of Friday, customers in the following North Carolina counties should expect to see their service restored by the following dates:Avery – Oct. 19Buncombe – Oct. 21Henderson – Oct. 21McDowell – Oct. 20Mitchell – Oct. 19Polk – Oct. 20Watauga – Oct. 19

Spectrum provided an update on the restoration efforts after Hurricane Helene caused widespread outages.

(Video above: WYFF News 4 Evening Headlines)

Spectrum sent the following letter out to customers who experienced prolonged outages on Friday regarding restoration progress:

“Hurricane Helene has been devastating to Greenville and the recovery has been challenging, taking longer than we initially anticipated. Damage to hundreds of miles of our network, our inability to safely access certain areas, and the need to return to make repairs in areas where infrastructure needs to be rebuilt before we can begin restoring our network has contributed to these delays.”

“Our technicians, who live and work in these same neighborhoods, along with the additional 700 technicians who traveled from around the country to assist our local teams, are working tirelessly around-the-clock to get this work done.”

“At the same time, I want to acknowledge the executive team – not our technicians – dropped the ball and I understand your frustration. We should have been more transparent; with more timely and detailed communications regarding what we were seeing on-the-ground, the extensive work that will be needed to repair our network, and timelines for the work.”

“In the past few days, we have begun providing regular county level updates on our progress (available on Spectrum.net/Helene), including expected completion dates to homes and businesses that are accessible to our crews. There is still a long road and much work ahead, but we will continue to share updates throughout.”

“Based on what we have learned in your area, we have already implemented new emergency communication protocols for responding to these types of events. Some of those improvements have already been put in place for Hurricane Milton in Florida.”

“We value and greatly appreciate your business and your candid feedback. Once we have restored your service, we will automatically apply the appropriate credit to your next bill for the time your service was down – no action is required by you to receive your credit. Our intention is always to do the right thing.”

“We must and will do better to earn your continued trust.”

“Thank you again for your patience and being our customer.”

As of Friday, customers in the following South Carolina counties should expect to see their service restored by the following dates:

Anderson – Oct. 21

Greenville – Oct. 21

Laurens – Oct. 19

Pickens – Oct. 21

Spartanburg – Oct. 20

As of Friday, customers in the following North Carolina counties should expect to see their service restored by the following dates:

Avery – Oct. 19

Buncombe – Oct. 21

Henderson – Oct. 21